Frequently Asked Questions
What is a Virtual Assistant?
What are examples of work my Virtual Assistant can do?
Your Virtual Assistant is capable of a very wide variety of tasks! In addition to managing your inbox and calendar, they can also do research, add leads to your CRM and calendar. Based on your business type your Virtual Assistant will have experience helping you with customer service either online or on the phone.
Do I get a dedicated Virtual Assistant?
Yes! We will hand pick an assistant who we believe will work best for you! It will be the same person that you work with always so they learn your business needs and expectations. You will see in a short period of time that you can rely on your assistant and they will become more and more valuable to you!
Where will my Virtual Assistant be located?
Since they are virtual, the advantage is that we can properly vet and train all of our agents and ensure that we pick candidates who are sharp, educated, professional, conscientious and service oriented. No matter where they are, it will be as if they were just down the road and will adapt to your schedule and expectations.
Can I get a different Virtual Assistant?
No problem. We do try to find the perfect fit for you, but if you don’t feel it is, please contact customer service and we will promptly find you a better agent to meet your needs and expectations.
Can I cancel anytime I want?
Of course. Our goal is your satisfaction and if you wish to stop our service, please contact us and we will stop billing going forward. Your only responsibility is the current month of billing, nothing more.
What if I go over my allotment hour for the month?
Is there any set-up fee?
Do my hours roll over?
As a monthly membership service, our agents are scheduled to be available to you when you need for the hours contracted. While each plan offers a different level of service, as a membership subscription, our plan hours do not rollover.
Will my Virtual Assistant be working on the weekends?
Generally, our Virtual Assistants work standard business hours, Monday through Friday, during your set hours and preferred time zone. If your work/project requires different hours or schedules, including nights and weekends, that is perfectly fine and we'll coordinate with your VA to accommodate that schedule!
Will my Virtual Assistant be working on Holdays?
Can my Virtual handle scheduling?
Of Course! Your Virtual Assistant can coordinate phone calls, meetings, schedule appointments, and manage your calendar with accuracy and ease. We can support Google Calendar, Outlook, and others. All you need to do is share and grant your Virtual Assistant access to manage your calendar. It is that simple!
Can my Virtual Assistant make outbound phone calls for me?
Yes! Your Virtual Assistant can contact vendors, make reservations, and place phone calls for you. We will ask only that you provide specifics so that we always get it done the way you want!
How about in-bound phone calls?
Yes, we take them! Again, the only trick here is to establish parameters, provide FAQ and canned responses and we are happy to accept your calls and record them in your CRM or ERP system for your review.
Can my Virtual Assistant keep my inbox organized?
Absolutely they can! Your Virtual Assistant can read, send, delete, organize, filter, and create rules for messages on your behalf. It’s a great way to stay on top of email and keep your inbox tidy.
Can my Virtual Assistant edit and format a presentation for me?
They sure can. Your Virtual Assistant can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.
Can my Virtual Assistant work with my project management tools or other specalized software?
All of our Virtual Assistants go through a very detailed and rigorous certification process so that they can best serve you from day one. We offer specific training for specialized software and our Virtual Assistants are more than happy to assist if you are able to provide instruction.